Walbec Group





Waukesha, WI

Job Type

Full Time



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Unified Communications Analyst

Construction Resources Management | Waukesha, WI
Full Time | Salary

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Unified Communications Analyst

Construction Resources Management, Inc. a Walbec Group Company

Waukesha, WI

Are you looking for an exciting career in road, highway, and bridge construction? Construction Resources Management, Inc. of the Walbec Group has a place for hard working, loyal, and driven people like you. Come work with us as a Unified Communications Analyst and enjoy a family-focused, progressive culture. Our approach is driven by an involved focus on Safety and efficiency, resulting in us being a leader in the heavy and highway construction industry.

The Company:

The Walbec Group of companies is currently in its third generation of family leadership producing high-quality construction materials and delivering unparalleled professional design, engineering, and construction services.

  • Recently named a Milwaukee Business Journal 2021 Best Place to Work.
  • Associated with many exciting state, municipal, federal, and commercial projects. Check out our website for a complete list of interesting projects. walbecgroup.com
  • Proud Partner of the Green Bay Packers.

The Position:

We're looking for Unified Communications Specialist to install, support, and maintain in-house voice, mobile, and video equipment. This includes configuring, supporting, upgrading, and optimizing all telephone systems and services, voicemail, smart phones and video conferencing environments.


  • Using the helpdesk ticket system prioritize, and respond to incoming support requests regarding equipment, service provider, or connectivity problems.
  • Support phone system hardware / software including voice mail, and video conferencing systems.
  • Support wireless mobility devices and services, including smartphones and tablets running Android or iOS.
  • Escalate issues to vendors as needed.
  • Meeting support - Provide assistance to end users on all Video conferences & AV requests and equipment.
  • Provide training and support to, end users and staff on equipment operation and other issues for phones and video conferencing rooms.

Service and Device Management:

  • Completes service cancellations and provides account and billing related support.
  • Administer all contracts for telecommunications equipment and services.
  • Perform monthly billing analysis for several data carriers, ensuring plan assignments minimize our monthly costs.
  • Accurately document inventory of software, hardware, for phones and video conferencing.
  • Where necessary, work with equipment vendors during installations, acquisition negotiations, and hardware performance issues.
  • Deploy wireless mobility devices and services, including smartphones and tablets running Android or iOS.
  • Enterprise-grade mobile device management administrator.
  • Define and maintain release management process for updating new mobile apps and device configurations via MDM.
  • Create and test new MDM profiles for support & implementation teams.
  • Maintain a current knowledge of emerging products, services, and standards in support of phone systems, mobility and collaborative conference room solutions.

The Benefits:

Team members at the Walbec Group are offered competitive pay and benefits that align with our values while supporting good health and a balanced life now and into the future. Additionally, we offer a range of opportunities for professional development and career growth that help us all to be successful.

We have the usual suspects like dental, vision, life, flex, EAP, PTO and holidays, but our favorites are the "no premium medical plan" and HRA contribution (with participation in wellness initiatives), company paid Parental Leave, STD and LTD, 401k & profit sharing with company contribution and lastly, robust Walbec training.

The Candidate:

  • Associate or bachelor's degree in the field of telecommunications or computer science and/or 3 years equivalent work experience
  • Strong customer-service orientation
  • Certifications in computer and/or telecommunications technologies or ITIL are preferred
  • Experience with Intune MDM solutions is preferred
  • Knowledge of telecommunications hardware, software, and services and principles
  • Knowledge of Microsoft Teams Rooms video conferencing equipment a plus.

Why Should You Apply?

First, because we are committed to a diverse and inclusive culture here at the Walbec Group. Our leadership understands the unique abilities and differences of our team members is what drives our innovation and growth. When you choose Walbec, you'll be welcomed into a supportive environment where all team members feel heard, respected, and valued.

  • Excellent wages and benefits packages.
  • Job security in our role as an essential company providing infrastructure services.
  • Growth opportunities working alongside and learning from experienced industry professionals.
  • Be involved in innovative, cool projects throughout the local area and the state.
  • Family-oriented, supportive culture.

We are an Equal Employment Opportunity (EEO) and Affirmative Action employer and it is our practice to provide equal employment opportunities to all qualified applicants. In addition, it is the policy of the Company to comply with applicable federal, state and local laws governing nondiscrimination in employment in each locality in which the Company has employees. Women and minorities are encouraged to apply!

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